Terms and Conditions

Our full trading details are:

Rugged Roads
No.1 Main Barn
Buckland Granaries
Sway Road
Lymington
Hampshire
SO41 8NN

Email:     info@ruggedroads.co.uk

Tel:         07828 691741

Privacy Statement

We will, at all times, value your privacy. We will not, at any time, pass your details onto any third party for any use whatsoever. The only details we keep about you are those details provided by yourselves, when ordering or registering.

Under new laws it is necessary for you to register an account with us before you can place an order. We do not pass these details onto anyone else. We will, from time to time, mail you with details of our special offers on our website. We will not email you with details of anyone else's products.

Data Protection

Rugged Roads is registered with the Data Protection Agency and follows all guidelines issued by them. If you have any queries or questions regarding the personal information we may have on record, please contact us via telephone, email or letter. All contact details are at the top of the page.

Postage Charges 

Postage is charged on the weight of your order and delivery destination.  Postage charge is shown in your shopping basket at all times.  Full and correct postage charge will be displayed after you have entered your delivery location and prior to payment being made.  If you have any queries regarding our postage charges, please do use the contact page. 

Returns/Refund Policy

No returns after 14 days.

Should you order goods in error, or decide that you do not want the items you have ordered, they may be returned, at your expense, within 14 days of the goods being delivered and signed for. Rugged Roads accepts no liability for loss or damage during return transit. Confirmation of posting is not guarantee of delivery and items should be sent via a "signed for" service. Alternatively, if you contact us, Rugged Roads can arrange for the goods to be collected at cost to yourself.

Rugged Roads will then effect a refund, less the original postage charges, and collection charge if applicable, within 14 days of the goods being received by Rugged Roads.

Should any item have been used, it will not be eligible for a refund.

All returns must be in original re saleable condition. Shipping charges are not refundable.

These terms are for sales made directly by Rugged Roads. If product is purchased through our dealer network, return authorisation must come through the dealer at which the product was purchased.

Do not return items without notifying us first. Items arriving here without return authorisation will be refused and returned at customer's expense.

We offer returns on "new" products, not used and abused items. You must return the product in the original packaging. We issue credit to the original credit card used or by company check. Do not attempt to return used items, we don't want them back.

NOTICE: Ask questions before you buy, do some research, and make an educated purchase. Once you purchase the product, it's yours. Unfortunately we cannot supply "demo" units.

Damaged, Incorrect Or Missing Items

In the very unlikely event of any items in your order being damaged, you must notify us within 2 working days of signing for the goods which items are damaged. We will then arrange for the damaged goods to be collected and will replace at our cost.  If we are not notified within this time, it will be deemed that the goods have been received to the satisfaction of all parties.

If we have inadvertently sent you the wrong item, please contact us within 2 working days of receiving your order and we will arrange for our carriers to collect the incorrect item. Once the incorrect item has been returned we will despatch the correct item.

If you believe any items are missing from your order, please contact us within 2 working days of signing for your order and we will look into the matter and despatch any missing items. If you do not contact us within 2 working days of signing for your order it will be deemed that the sale has been completed to the satisfaction of all parties.

Warranty

All items manufactured by Rugged Roads are guaranteed against manufacturing faults for a period of 12 months.

All other items sold by Rugged Roads will be covered by the original manufacturer guarantee.

Warranty claims can only be honoured if accompanied with a copy of the invoice.

Copyright

All rights, including copyright, in this website are owned by or licensed to Rugged Roads. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Rugged Roads. You may not modify, distribute or re-post anything on this website for any purpose.

Pricing & Special Offers

We reserve the right to terminate any special offers at any time, without prior notification.

Should there be any error on the prices shown on the website we reserve the right to charge the correct price after notification to the purchaser.

Retention of Title

Until full payment is received Rugged Roads retain title to the items delivered.

 

We reserve the right to amend prices and / or modify technical details of any items at any time